Your Account & Profile
Note – This guide applies to Genio Notes on your browser, desktop app, and new mobile app 📱.
As the interface is responsive, the layout may appear slightly different depending on your screen size or device, but the functionality remains the same.
For security reasons, Genio automatically signs out users after 30 days. To resume using Genio after this period, you will need to sign back in.
Account menu
The account menu lives at the top right of Genio Notes:
This is where you'll find:
- Your user Profile; details of your Plan (for individual accounts) or Provider (for users with institution-provided access) can be found here.
- Preferences to adjust how Genio works
- Feature Preview where you can enable new features that we're testing
- Free Up Space where you can remove locally stored content
- The option to sign out of your Genio account.
- Training Material - resources to help with using Genio Notes.
Profile details
Your profile details appear under the Account section. Click your name to access your account details.
Profile tab
Your Profile contains the following info:
Preferred Name
- This is how your name was entered during the sign-up process. (If you were invited to Genio by your institution, your account admin may have entered your name). You can change your preferred Name; see here: Can I change the name on my account?
Recovery Email
- Setting a recovery email will allow you to get help if you've lost access to your registered email address.
- A recovery email is NOT an alternative sign in email; if you have lost access to your registered email address, then you will have to contact support@genio.co from your recovery email to get help with your account.
Registered Email
- This is the email address your Genio account is registered with.
- You'll use this email to sign in.
- You can also change the email you use for Genio, see here for instructions: https://help.genio.co/article/141-can-i-change-my-sign-in-email
Plan
If you have an individual Genio plan, you can view and manage your plan from the Account menu. Learn more here
Provider
If your Genio access is provided by your university, college, or other organization, you'll see Provider details under the Account menu.