Manage Deactivated Users
Users whose access has been deactivated or has expired stay on your account, but they don't take up any of your available seats.
View deactivated users
To show them, click the filters button and tick the 'Show Deactivated' checkbox:
Reactivate a user
- Click the Action Menu (three dots) next to the user's name and select Reactivate Licence(s).
- Confirm by clicking Reactivate Licence.
The user will receive an email letting them know their account is active again (see the email).
Info- For multi-product organisations: choose which products to reactivate (for example, Notes, Present or both), then click Reactivate Licences.
Tip - When you reactivate a user, they won't be given an expiry date. Remember to set one if needed, using the Action Menu ➡ Edit User. See Manage User Access.
Info - Reactivation is done one user at a time. Bulk reactivation is something we hope to introduce in a future update.
To deactivate lots of users at once, see Bulk Deactivate Access.