Merge Accounts

You can now merge one Genio account into another, consolidating the content you've created in one place.

This is useful if you've signed up for a trial account, and also accepted a Genio invite from an organisation; leaving you with two accounts under separate email addresses.

Important - The account you've merged your data from will be deleted once you've merged the accounts.

Info - If you're merging your personal Genio subscription into an organisational account, you'll first need to cancel your personal subscription so that we don't continue to charge you for it.

Please email support@genio.co from the email address linked to your personal subscription. The merge will be blocked unless your personal subscription is cancelled.

To merge one account into another, follow the steps below

Sign in to the Genio Notes account that you want to keep
Click the burger menu (three lines) in the top right
Expand the Account section
Click you name

Image showing the expanded burger menu with an arrow pointing to your name.

Switch to the Manage tab then select "Learn more about merging my accounts"

Image shows the Merge Accounts option in the Manage tab

Type your password into the box and click continue:

Image showing the merge account process with a prompt to enter your password

Now it's time to submit the email address linked to the Genio account you want to merge your data from:

Image showing the account merge process with a prompt to enter the email address for the other Glean account

At this point you'll see the following message:

Image showing the confirmation message that a verification email has been sent to verify the account

Check your inbox for the email and complete the final part of the merge. It is recommended to use the same device you used to request the merge, when completing the final step.

Info - If your merge fails for any reason then reach out to support@genio.co and we'll be able to assist you.